ClementFranzVA Services

VA professional based in the Philippines

ClementFranz

Logistics & Operations VA Automation and the technical side of the work

I work in logistics and operations — shipments, customs, procurement — and I build the automations that keep that work from turning into a pile of status checks. When a project needs it, I can also run delivery or step into the technical side.

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ClementFranz, Logistics and Operations VA

Core specialties

What I do

Operations first. Then the tools that keep that work moving.

OperationsAutomationDelivery

  • Logistics Operations

  • Shipment Tracking

  • Customs Support

  • HTS Code Research

  • Import / Export Support

  • Procurement

  • Forecasting

  • Compliance Research

  • Data Preparation

  • Google Apps Script Automation

  • Web Design

  • Figma

  • WordPress

  • Shopify

  • Customer / Client Communication

  • Project Management

  • Workflow Automation

  • Technical Problem Solving

About

About

I work in logistics day to day. Then I build the systems that make that work easier to see, track, and run.

Warehouse aisles

My career started in purchasing and importing, where I learned how materials, lead times, and international shipments actually move. That work grew into logistics coordination, customs and compliance research, and the daily problem of keeping teams aligned on where a shipment stands.

Same habit every time: learn how the work runs, cut the extra steps, and automate the parts people keep repeating. Then they can spend time on the exceptions instead of chasing status.

Experience

Logistics first. The rest of the work after that.

The logistics role is the main one. The earlier jobs are here because that's where I learned procurement, delivery, and talking to clients.

  1. 1

    Recent

    Logistics Coordinator & Automation Specialist

    Logistics operations team

    July 2025 – July 2026

    I coordinate shipment workflows and build the visibility tools around them — from booking through warehouse arrival and delivery — so internal teams can see status without chasing it.

    • Coordinate shipment status from booking through warehouse arrival and delivery planning
    • Prepare inbound shipment data for internal teams
    • Support CSRs who need a clearer view of where shipments stand
    • Research customs documentation, HTS classification, and shipping restrictions
    • Communicate with carriers and internal stakeholders on timing and exceptions
    • Build Google Apps Script automations that reduce repetitive status checking
  2. 2

    Project Manager / Technical Project Manager

    Web delivery studio, Baguio City

    March 2023 – October 2023

    I ran website and system projects for English-speaking international clients — coordinating designers and developers, and stepping into the work myself when that was the fastest path forward.

    Baguio City, Philippines

    • Managed projects ranging from about two to six months
    • Gathered requirements and turned what the client wanted into tasks the team could work on
    • Coordinated developers and designers, kept clients updated, and owned the timeline
    • Reviewed designs in Figma before development
    • Delivered WordPress and Shopify builds, and occasionally programmed the project directly
    • Worked with clients in the United Kingdom, Australia, and other international markets
  3. 3

    Customer Service

    BPO · insurance support

    December 2021 – September 2022

    I handled customer and provider communication for health and dental insurance. That same follow-through is what I still use with carriers, CSRs, and clients.

    • Contacted customers regarding health and dental insurance
    • Communicated with clinics and providers on insurance information
    • Handled inbound inquiries with clear, patient follow-through
  4. 4

    Purchasing Clerk

    Japanese manufacturing company

    May 2018 – June 2020

    I handled procurement and import coordination — planning what we needed to buy, moving goods by air and sea, and supporting the clearance work those shipments needed.

    • Purchasing and procurement coordination for manufacturing materials
    • Forecasted purchasing requirements for roughly 3-month and 6-month planning windows
    • Imported goods from Japan and other countries by air and sea
    • Supported customs clearance and documentation requirements for inbound materials
    • Coordinated research around permits and government clearance when shipments needed it, including hazardous painting materials

Compliance support

Customs & Compliance

I support clearance and shipping decisions with research, documentation checks, and inbound data preparation — operational support, not legal advice.

Stacked shipping containers at a port
  • HTS classification research
  • Customs documentation research
  • Identifying required clearance documents
  • Researching shipment restrictions
  • CPSC compliance research
  • EU packaging-related requirements research
  • Inbound shipment data preparation
  • Carrier communication
  • Supporting internal teams with clearance questions

This is operational research I did on the job — not legal or regulatory advice.

How I work

Automation & Apps Script

I build Google Apps Script solutions around logistics work — especially the parts that used to mean checking the same status in too many places.

How the workflow looks

Shipment Status Visibility & Workflow Automation

Problem
CSRs and internal teams needed an easier way to understand where shipments were in the process, without relying on repetitive manual checking.
Approach
I mapped the operational stages into a clearer workflow and automated status visibility so people could see progress from booking through warehouse arrival, delivery, and post-shipment follow-up.
  • Teams could see shipment status without asking around
  • Less time spent checking the same thing twice
  • Handoffs between stages were easier to follow
  • CSRs and operations were looking at the same information
Laptop on a desk

Shipment stages

Shipment visibility

The stages I mapped for this workflow.

  1. 1Supplier / Order
  2. 2Booking
  3. 3In Transit
  4. 4Warehouse Arrival
  5. 5Delivery Planning
  6. 6Shipped / Delivered
  7. 7Post-shipment Status

Case studies

A few pieces of work. Open a card if you want the challenge, what I did, and how it helped.

LogisticsAutomationDelivery

A few different kinds of work.

Projects

Technical projects

Systems I built for a university, a school, inventory, and a live raffle. Same kind of problem-solving I use in logistics.

Campus building
Manila based universityHigher education

University Grading & Attendance System

Lead Developer · team project

I led development on a grading and attendance system for a Manila-based university, including printable grade cards and rules around when updated records could be viewed.

  • Systems development
  • Business rules
  • Printable reports
Classroom seating
Private schoolEducation

School Attendance System

Freelance developer

I built an attendance system for a private school, shaped around day-to-day classroom and admin use.

  • Systems development
  • Attendance workflows
Pharmacy shelves
Pampanga basedPharmacy supply / distribution

Pharmacy Inventory System

Freelance developer

I built an inventory system for a Pampanga-based pharmacy supplier, so stock data was easier to track and less scattered.

  • Systems development
  • Inventory workflows
Stage lighting at a live event
Asian city basedPromotional event operations

Corporate Raffle Entry System

Developer

I built the technical workflow for a high-value promotional raffle — livestream draw, entry processing, and results ready for a public post.

  • Event workflow
  • Systems development
  • Livestream operations

Design & creative work

I also do design work — thumbnails, layouts, presentations. Logistics is still the main job.

ThumbnailsLayoutsPresentations

Skills & tools

Operations, research, automation, web, and communication — grouped the way I use them.

OperationsResearchAutomation

Logistics & Operations

  • Logistics coordination
  • Shipment tracking
  • Inbound shipment preparation
  • Procurement
  • Forecasting
  • Import/export coordination
  • Customs support
  • HTS research
  • Carrier communication

Compliance & Research

  • Customs documentation research
  • CPSC research
  • EU packaging-related research
  • Clearance requirement research
  • Product/shipping research

Automation & Development

  • Google Apps Script
  • JavaScript
  • Web development
  • Workflow automation
  • Data processing
  • Systems development

Web & Design

  • Next.js
  • React
  • WordPress
  • Shopify
  • Figma
  • Photoshop
  • PowerPoint
  • UI / web design

Project & Communication

  • Project management
  • Client communication
  • Developer coordination
  • Designer coordination
  • Requirements gathering
  • Technical communication
Let's talk

Resume

Resume & professional profiles

Download my resume, or find me on LinkedIn and OnlineJobs.ph.

Desk with documents and a laptop

Download my resume

The PDF, plus LinkedIn and OnlineJobs.ph.

Download resume

Outside work

Outside the spreadsheet

A few things I do when I'm not in a spreadsheet.

  • Chess pieces on a board

    Chess & Sudoku

    I like slow games and thinking a few moves ahead.

  • Acoustic guitar

    Guitar & Music

    Something to do with my hands that isn't a keyboard.

  • Road bicycle

    Cycling & Motorcycles

    Getting outside.

  • Puzzle cube on a table

    Rubik's Cube

    Another little puzzle obsession

  • Dog looking toward the camera

    Animals / pets

    I've always liked having animals around.

Let's talk

If you need someone who already understands the operations side — and can build around it — email me.

Let's talk.

Email me

cfdel.work@gmail.com

Based in City of San Fernando, LU, Philippines.